Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@digifilmcamera.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@digifilmcamera.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@digifilmcamera.com.
Introduction
We want you to be completely satisfied with your purchase! Our **Return Policy** allows you to return items within **30 calendar days** of delivery for a full refund or exchange.
This policy was last updated on February 19, 2026.
---
Eligibility
- Items must be returned within **30 calendar days** of delivery
- Products must be in original, unused condition
- Items must be in their original condition as received
- All original components and accessories must be included
- Items showing signs of wear, damage, or alteration are not eligible for return
---
Process
1. Email us at Support@digifilmcamera.com to begin your return.
2. **Print the prepaid return label** provided in your confirmation email
3. Securely package your items in original packaging when possible
4. Attach the return label and drop off at any authorized shipping location
---
Refunds
- Refunds processed within **5-7 business days** after we receive your return
- Money refunded to **original payment method** used for purchase
- Store credit option available for faster processing
- Credit card refunds may take additional 1-3 business days to appear on statement
---
Exchanges
- **Exchanges are available** for any product in our store
- You can exchange for any item of equal or lesser value
- New item ships once we receive your return - no processing delays
- Shipping costs may be covered if you have return coverage
---
Shipping
- **Merchant covers return shipping** for all eligible returns and exchanges
- For damaged, defective, or wrong items, we always cover return shipping costs
- No restocking fees applied to returns
---
Damaged items
- **We'll make it right** if your item arrives damaged, defective, or incorrect
- Contact us with photos showing the issue for damaged or defective items
- **We cover all return shipping costs** for these situations
- Processing typically takes 2-3 business days once we receive your return
---
International returns
**International returns are not currently accepted** due to complex customs and shipping requirements. Marketplace orders may have different international return policies - please check with the specific marketplace for their terms.
---
Contact
For returns support, email our customer service team. We'll respond within 1-2 business days to assist with your return.
---
Updates
This policy may be updated periodically; last updated information is available on our website at [digifilmcamera.com](https://digifilmcamera.com).